Terms of service

Last updated: 3 November 2026

These terms apply when you buy or use any Quavok service. By paying for a plan or starting a pilot, you agree to them.

1. The service

Quavok sets up and runs an AI assistant for your business, usually on WhatsApp, as described in the plan you choose and in any written proposal we send you. The service is delivered online. Nothing physical is shipped.

2. Delivery timeline

We start setup within 2 working days of payment. A typical setup is live within 7 to 14 working days, depending on how quickly you share the information and approvals we need (for example your service list, prices and WhatsApp Business account access). The Audit is delivered as a written report within 5 working days.

3. Your responsibilities

You give us accurate business information and keep your accounts (such as WhatsApp Business and Meta) in good standing. You are responsible for following WhatsApp's and Meta's policies, including only messaging customers who have agreed to hear from you. You must not use the assistant for spam, unlawful content or misleading claims.

4. AI limitations

The assistant is an AI. It identifies itself as an AI when asked and hands over to you when it can't help. It can make mistakes, so do not rely on it for medical, legal or financial advice to your customers. We fix errors you report as quickly as we can.

5. Fees and billing

Prices are listed on our pricing page. Monthly plans are billed in advance each month; yearly plans are billed in advance for the year. Third-party charges, such as Meta's WhatsApp message fees, are passed through at cost. If a payment fails, we may pause the service after 7 days' notice.

6. Cancellation and refunds

See our refund and cancellation policy.

7. Your data

You own your business data and your customers' data. We use it only to run your service, as described in our privacy policy. When you leave, we give you an export on request and delete our copy within 30 days.

8. Liability

We provide the service with reasonable care and skill. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. We are not liable for outages or changes caused by WhatsApp, Meta or other third parties.

9. Changes

We may update these terms. We will tell active clients about material changes at least 15 days before they take effect.

10. Governing law

These terms are governed by the laws of India. Courts in Punjab, India have jurisdiction.

Contact

Questions about these terms: see our contact page.