Refund and cancellation policy

Last updated: 3 November 2026

We want you to pay only for a service that works for you. Here is how cancellations and refunds work.

Cancelling a monthly plan

Cancel anytime by messaging us on WhatsApp. Your plan ends 30 days after your notice; you are billed for that notice period and nothing after it.

During the 3-month pilot you can cancel anytime. The service stops at the end of the month you have already paid for, and you are not billed again.

Payment	Refund
Setup fee	Full refund if you cancel before we start setup work. After work starts, refund of 50% if you cancel before your assistant goes live. No refund once it is live.
Audit fee	Full refund if you cancel before we deliver the audit report. No refund after delivery.
Monthly fee	Full refund if your assistant was not live at any point during that month because of a problem on our side. Otherwise not refundable.
Yearly plan	Cancel within 30 days of payment for a refund minus the monthly price for the time used. After 30 days, the remaining whole months are refunded minus a 10% fee.
Meta / WhatsApp message fees	Not refundable, because they are paid to Meta.

Approved refunds are sent to the original payment method within 7 working days of approval. Your bank may take a few more days to show it.

All our services are delivered online. No physical goods are shipped, so there are no shipping charges. Setup timelines are in our terms.

Message us on WhatsApp (see our contact page) with your business name and payment reference.